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  Broadwindsor C.E. V.C. Primary School

     Complaints Procedure

 

There may be times when you as parents wish to come into school to discuss issues of concern.  Usually these concerns will relate to the progress of your child or a particular incident or set of circumstances.  The notes below give a clear set of guidance as to the procedure we follow at Broadwindsor School.

Discussion with the Class Teacher

The first point of contact should always be the class teacher whenever possible.  Parents who wish to see the class teacher are advised that the best time is after school.  An appointment can be made via the school secretary or directly with the teacher concerned.

Discussion with the Headteacher

If the problem cannot be resolved satisfactorily at the level of class teacher you will need to see the Headteacher.  The Headteacher will, as a matter of course, evaluate the information from you, and then determine the precise approach that will be taken.

If the matter remains unresolved, despite the mediation of the Headteacher, an approach should be made to the Chair of Governors.  Once an approach has been made, either the Chair or a delegated governor will ascertain what they can of the matter and attempt to effect a resolution.  Should a resolution prove unobtainable, the only remaining course of action is a formal complaint to the Governing Body.

The School complaints procedure is available from the Headteacher.